JustCall

JANUARY 5, 2023

Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights.

Analytics 52

Analytics Coaching Call Center APIs 52

JustCall

MARCH 9, 2023

What are Contact Center Software Solutions? Customer contact center software are simple solutions that automate the key processes, workflows, and operations of your contact center. Such solutions help your business deliver quicker and higher quality services to customers without engaging too many call agents.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Steli Efti is the co-founder and CEO of Close.io, the CRM that helps sales teams close more deals. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM.

Sales 129

Sales SaaS CRM B2B 129

ChurnZero

OCTOBER 6, 2020

As Jarah Banks, their Customer Experience Director shared, “customers have shifted from seeing us as a once-a-year tool for annual surveying to a subscription they can use year-round.” Better harnessing their usage data led to more productive customer conversations and helped their accounts grow. Learn more about Affise’s story below.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Pointillist

FEBRUARY 19, 2018

Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Netomi

JANUARY 5, 2022

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. LinkedIn: Adam Toporek – Customer Service Expert, Speaker and Author – CTS Service Solutions. Follow Adam on Social Media: Twitter: Adam Toporek (@adamtoporek).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

NOVEMBER 15, 2021

It offers an easy-to-use interface that offers precise business solutions including how to collect customer feedback , conduct market research, and generate leads. Its “Made for Humans” approach enables businesses to create conversational forms to engage customers and garner thoughtful responses. Features Of Typeform. Skip Logic.

Surveys 148

Surveys Analytics Enterprise Feedback 148