Banking CRM Customer centricity Finance 
CSM Magazine
SEPTEMBER 22, 2023
In today’s competitive banking industry, providing a top-notch customer experience (CX) is essential for attracting and retaining customers. With so many options available, it’s important for banks to upgrade their services and stand out from the crowd.
Tenfold - Contact Center Blog
JUNE 22, 2018
These digital natives will not just comprise the new workforce, they will also define the new breed of customers for financial services companies. The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They grew up in a completely digital environment.
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Peter Lavers
JULY 28, 2016
This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked to tell us what, if anything, they are pulling their hair out over when it comes to customer centricity. This is despite years of CRM and customer experience thinking!
Lumoa
MAY 21, 2018
As you see, in most companies, marketing takes care of customer experience as a whole. Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom.
ijgolding
NOVEMBER 13, 2018
Today, it’s just as important for B2B businesses to be customer-centric. An outdated view would be that retail customers require more consideration when it comes to dealing with complaints and feedback. Here we look at why VoC is important for B2B, and how it should be used in order to be provide value.
Lumoa
MAY 21, 2018
Luckily also the top management and the CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are very seldom involved in CX. The top management commitment is critical for any cultural change to happen.
Comm100
MAY 13, 2019
Nowadays, customers expect to be able to choose how they contact your business, in ways which are convenient for them. Imagine if your bank only provided information over the phone – it would be?in as phone lines get swamped and customer’s finances go?haywire. in trouble very quickly?as Because of this, the?demand?for
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