Banking Contact Center eBook Self service 
Interactions
SEPTEMBER 2, 2021
Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. Fortunately, there are some banks that are getting it right.
Russel Lolacher
MARCH 29, 2021
SMS self service is no different. And the expectations they have around what service will look like in that landscape continues to rise, whether your organization is ready or not. For example: Banking. Self-Service: allowing customers to report stolen bank cards. Spammy marketing doesn’t count).
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Fonolo
JANUARY 31, 2018
It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.)
Babelforce
APRIL 28, 2021
When you ask people what influences their choice of brand, one factor always comes out on top: customer service. . As the front line between your company and customers, contact centers are key to fostering this loyalty. This article will explore six easy-to-implement call center customer service tips to improve your support.
Uniphore
JUNE 7, 2021
One of the most hyped new trends in the contact center is agent assist software. According to Forrester, 8 out of 10 tasks in the contact center can be automated. Even in a world of self-service, great customer service matters, perhaps more now than ever. Definitive Guide for Agent Assist.
Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Efficient automation is key to managing busy workloads, especially for SMB call centers with limited budgets and staff.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.
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