AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Conversely, cost pressures are propelling the need for more self-service and artificial intelligence (AI).

Banking 105

Banking Finance APIs Healthcare 105

JustCall

MARCH 9, 2023

Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Interactive video engagement on banking websites, mobile apps and ATMs.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Cisco - Contact Center

DECEMBER 10, 2019

73% want the ability to solve product/service issues on their own. 83% use self-service options when available. A traditional IVR is not able to help to achieve these high quality service levels as it has several limitations resulting in poor Customer Experience ( Reference ). Enhanced Self-Service Solutions.

Interactive Voice Response 85

Interactive Voice Response Call Center Contact Center Self service 85

Enghouse Interactive

OCTOBER 12, 2021

Add self-service so that customers can have control of how they engage with you. Integrate a Knowledge Base into your self-service process to ensure specific help can be provided quickly via text, documents, or text-to-speech. From the customer’s first point of contact to the last.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

Hodusoft

JULY 26, 2023

In fact, one of the major USPs of HoduCC contact center software is that by using the auto-provisioning feature, you can onboard your first client in less than five minutes! Single-tenant and multi-tenant options HoduCC contact center software offers both single-tenant and multi-tenant options for different users’ needs.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52