Global Response
DECEMBER 21, 2022
How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. FinTech, banking, healthcare, transportation, etc.) Of course—it’s never too late!
Taylor Reach Group
SEPTEMBER 21, 2017
Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. However, there are number of boards like that of Sampath Bank that have commissioned customer service audits recognizing the strategic importance of customer service.
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Outsource Consultants
OCTOBER 23, 2018
These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. Argentinian contact centers provide omnichannel capabilities and can benefit companies in a variety of industries, including: Travel and hospitality. Energy and utility. Telecom and cable.
JustCall
OCTOBER 22, 2020
The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. Think of the outbound sales campaigns as the manufacturing process. Insurance and Banking Industry Prospecting. Want to know how?
Babelforce
MARCH 18, 2021
A great example of this is a bank calling a customer when a suspicious transaction is made on their card. Cold calling gives outbound sales calls a bad rep. But there are better ways to use outbound sales calls. Proactive service is when you contact a customer who has an issue to help them resolve it.
Customer Guru
APRIL 10, 2018
Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. Circumstances forced me into retail banking in Dubai.
Customer Centric Support
FEBRUARY 6, 2017
On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it.
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