Banking, Consulting, Customer centricity and Outbound sales

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Banking

Consulting

Customer centricity

Outbound sales

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

APRIL 10, 2018

Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. Given this understanding, how can we be customer-centric?

Consulting

Consulting Consulting Customer Service Customer centricity

Why Mindfulness Belongs in Your Call Center

Customer Centric Support

FEBRUARY 6, 2017

On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it.

Call Center

Call Center Outbound sales Customer centricity Contact Center

Customer Contact Central

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Why Mindfulness Belongs in Your Call Center

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