Banking Coaching Quality management Self service 
Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.
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JustCall
NOVEMBER 24, 2022
This is the essence of a call center quality assurance. What is the Relevance Of Contact Center Quality Management i n a Call Center? Call Center QA or Quality assurance ensures that an organization’s services are as expected. 3 Methods Of Contact Center Quality Management. Self-service channel.
Enghouse Interactive
OCTOBER 12, 2021
Add self-service so that customers can have control of how they engage with you. Integrate a Knowledge Base into your self-service process to ensure specific help can be provided quickly via text, documents, or text-to-speech. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.
NICE inContact
AUGUST 6, 2019
Imagine using self-service channels that empower consumers to solve basic tasks and that enable them to move to a chat and even a phone call when they have more complex inquiries or encounter problems. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.
NICE inContact
AUGUST 6, 2019
Imagine using self-service channels that empower consumers to solve basic tasks and that enable them to move to a chat and even a phone call when they have more complex inquiries or encounter problems. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Humana deployed artificial intelligence software trained to detect conversational cues, to coach call-center agents and supervisors, in real-time, when calls with customers were going awry. BI frees managers to do the job they were hired to do: manage call center agents.
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