Banking Cloud contact contact center solutions Technology 
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
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Aspect
NOVEMBER 5, 2018
If you’re on a tight budget, you may be concerned that a new system will break the bank. True, the significant upfront costs of a premise solution may be more than you can afford. However, moving to the cloud can save you money since a cloud contact center is an OPEX cost there is no upfront CAPEX cost.
NobelBiz
DECEMBER 5, 2023
The technology’s scalability ensures efficient handling of call volumes, while features like selective forwarding enhance customer service by directing calls to specialized agents, contributing to a more streamlined and responsive contact center operation.
Cisco - Contact Center
DECEMBER 10, 2019
Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. Recent Advances that are transforming the IVR Experiences.
NobelBiz
JANUARY 3, 2022
However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies. In this scenario, the client is directed to enter his bank information on his phone’s keypad.
NobelBiz
AUGUST 11, 2022
Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? This greatly simplifies client satisfaction.
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