Banking Chief Customer Officer Customer centricity outsourcing 
Vcaretec
JUNE 6, 2022
We asked the hard hitting questions: Is customer support seen as a cost center? What makes the e-commerce customer experience so different from other industries? What are your thoughts on retailers outsourced customer service ? The Roundtable Discussion: How important is customer service?
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
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