Verint
DECEMBER 9, 2015
Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.
CCNG
JUNE 21, 2023
Design and manage omnichannel experiences. Customer context management tools can help. You have to anticipate customer needs. Provide personalized, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences. Keep track of how, why and when users reach out.
Altitude
APRIL 3, 2018
is like rivers in Spain: it suddenly bursts its banks after some generous precipitations in form of new disruptive technology, and then quite quickly dries out when the technology becomes a new normal. The potential of wowness (what a word, huh? Does it even exist? Well it does now ?? )
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