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The Spotlight Is On the Back Office—Finally!

Verint

There are no industry associations for back-office professionals such as the CCNG, a member network for Contact Center, Customer Service, and Customer Experience Management Professionals; the SHRM: Society for Human Resource Management for HR professionals; the AFP: Association for Financial Professionals for finance executives; and so forth.

CCNG 21
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Simulation Training: The Time is Now

CCNG

The Goldilocks Zone When we’re ready to add Hi-Fi practice to our training, we need to do it without breaking the bank. Below are some steps you can take to quantify those benefits and prove your case to executives. Our first step is to define what a “just right” simulation solution looks like for our organization.

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Keep your Business on top of the WOWness wave

Altitude

is like rivers in Spain: it suddenly bursts its banks after some generous precipitations in form of new disruptive technology, and then quite quickly dries out when the technology becomes a new normal. The potential of wowness (what a word, huh? Does it even exist? Well it does now ?? )

Banking 49
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Seven Ways to Deliver Leading Digital Customer Service

CCNG

Star Telecom and their team headed by Jamie Coutts are new CCNG members bringing their expertise in the customer experience space built upon over 15 years involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals.