JustCall

NOVEMBER 23, 2022

A call center receives many spam calls daily. So, creating a barrier for scam calls is essential. A spam call, in the general sense, refers to calls that present unsolicited offers and schemes. Before adding a number to an app call center blacklist, ask yourself a few questions.

Call Center 52

Call Center Call Logging Technical Support Government 52

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

CrazyCall

MAY 7, 2019

With technology development, all you need is proper call recording software and storing space to record your calls automatically. Call recordings are made with the intention to store conversations. Customers can be a source of insights, that would never reach your ear if it weren’t for call recording software.

Call Logging 87

Call Logging voip industry standards Finance 87

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. The appointment scheduler also eliminates the need for resource planning as managers can be assured that an agent will be available to attend a scheduled call blocked out on their calendar.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52