Hodusoft
APRIL 17, 2024
In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants. After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents. .” But the innovation of entrepreneur and innovator Sanford J.
AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
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pindrop
JUNE 23, 2020
Low monitoring rates in the IVR has allowed fraudsters to build up formidable attacks by first mining and validating customer information and then using the verified data to execute social engineering attacks against customer service agents or fraudulent activity across other channels like chat and email.
SharpenCX
FEBRUARY 17, 2021
Intelligent routing and call flows help your customers get to resolutions faster. . Think through what’s important to your customers when you route their interactions to decide what routing engine makes the most sense. Do callers need to enter information (and authenticate it) in your IVR, like a bank account number?
Babelforce
MARCH 16, 2023
Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.
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