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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact

Cloud contact Self service Contact Center Virtual Agent

What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.

Contact Center

Contact Center Call flow Abandon rate Call Center

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

What is a citizen developer – and how can they liberate your contact center?

Webinars

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