pindrop

JUNE 23, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. . Fraudsters often use IVR systems to mine and validate information, which they subsequently leverage to commit fraud at various other touchpoints downstream.

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants. What is an Auto Attendant? How Does An Auto Attendant Work?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

SharpenCX

FEBRUARY 17, 2021

Your customer’s first touchpoint with your brand often isn’t with an agent, it’s with your IVR. So when seeking out a phone system to fit your customer needs, make sure an intuitive IVR is on the list. Intelligent routing and call flows help your customers get to resolutions faster. .

Call Center 67

Call Center Coaching Call flow Interactive Voice Response 67