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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers. The Importance of Brand Ambassadors.

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Best Practices for Customer-Centric Decision Making

PeopleMetrics

As we mentioned in an earlier section, our research found that adhering to a decision-making process that considers the impact on the customer is one of the practices that separate growth banks from non-growth banks. Each of these promises should extend to a different customer experience. Know our customers."Listen

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Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

Brand loyalty is hard earned and easily shattered by just ignoring a tweet. Customer-Centric Culture. There is a recurring feedback loop between clients’ expectations from a provider and the level of service. Algorithms are gradually learning to offer that cozy small-town feeling to customers.

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10 Best Customer Engagement Tools for Improving Sales & Support

JivoChat

What Are Customer Engagement Tools? Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests.

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Taking Customer Service From Good to Great!

CSM Magazine

But you have a competitive advantage over all those other businesses who provide humdrum and bland experiences: you will exceed your customers’ expectations in every way and watch as the defenses come down and the money rolls in. Find opportunities to say yes exceeds customer expectations by doing what they asked you to do.