Banking Best practices Chief Customer Officer outsourcing 
Vcaretec
JUNE 6, 2022
We asked the hard hitting questions: Is customer support seen as a cost center? What makes the e-commerce customer experience so different from other industries? What are your thoughts on retailers outsourced customer service ? The Roundtable Discussion: How important is customer service?
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2014, Ian officially became a Certified Customer Experience Professional. Lynn Hunsaker.
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