Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Scott Nazareth. Jeff Toister.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

FEBRUARY 7, 2018

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. One of those things is that the cloud is the future of SaaS — which makes on-premises deployment a thing of the past.

CRM 41

CRM Enterprise Multichannel SaaS 41

Netomi

JANUARY 5, 2022

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98