Taylor Reach Group
NOVEMBER 17, 2017
Video can enable easier customer authentication, increased emotional connection to customers, provide insight into technical support challenges and allows for more interactive services. Banks are already deploying ITMs (Interactive Teller Machines). Click to tweet this image. Click to tweet this image.
Netomi
FEBRUARY 28, 2022
Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We
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Callminer
AUGUST 1, 2017
Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Jeff Toister.
Netomi
JANUARY 5, 2022
He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015.
Comm100
FEBRUARY 7, 2018
Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. One of those things is that the cloud is the future of SaaS — which makes on-premises deployment a thing of the past.
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