Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

PeopleMetrics

JANUARY 15, 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking to launch their very first customer experience (CX) program, and others are looking to evolve their existing program. Is NPS the right metric? Conclusion.

Banking 54

Banking industry standards Surveys Benchmark 54

PeopleMetrics

APRIL 12, 2017

It has driven innovation in banking, and it has tranformed how businesses can ask for, and act on, customer feedback. Online surveys can capture feedback from customers in real-time and tie it to a specific event. In fact, it's the discipline with the greatest adoption gap between growth and non-growth banks. (42

Metrics 87

Metrics Customer Experience Banking industry standards 87

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. She brings recent AI advancements to create value for customers.

Healthcare 84

Healthcare Government Engineering APIs 84

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SharpenCX

MARCH 24, 2020

How can you tell if you’re setting the right goals and performing competitively for your customers? Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. So, how do you, as a contact center team, measure up to the rest of your industry?

industry standards 52

industry standards Metrics Call Center Wait times 52

Pointillist

NOVEMBER 11, 2019

must now focus on achieving performance excellence across all three key priorities: customer experience, cost optimization, and revenue maximization. You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. What is First Call Resolution?

First call resolution 74

First call resolution Call Center Metrics Benchmark 74