Beyond Philosophy

SEPTEMBER 15, 2015

My recent experiences with my cable company have been the complete opposite. This poor Customer Experience is one reason I now use Netflix more than my cable company. For those of you that don’t know, Net Promoter Score (NPS) represents the likelihood a Customer would recommend your product or service to other people (i.e.,

Banking 383

Banking Telecommunications Consulting Consulting 383

Infinity

JULY 19, 2018

This is where the experience you offer over the full relationship truly comes into its own. According to Dimension Data’s latest Global Customer Experience Benchmarking Report, 81% of companies see customer experience as a differentiating competitive factor. Customer touchpoints matter.

Banking 45

Banking Benchmark Chatbots Customer retention 45

Spearline

JULY 1, 2020

This action will continuously improve the quality and reliability of your telecoms infrastructure and ultimately, your overall customer experience. You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold.

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

JULY 1, 2020

This action will continuously improve the quality and reliability of your telecoms infrastructure and ultimately, your overall customer experience. You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold.

Management 52

Management Telecommunications Benchmark Healthcare 52

ProProfs Blog

DECEMBER 21, 2020

Now that we’ve gone through top reasons that lead to customer churn, it is time to check out 15 helpful strategies that will help you nip the problem in the bud. Reducing customer churn is impossible if you don’t have access to the right insights to analyze and use as a benchmark. Share case studies regularly.

Surveys 148

Surveys Benchmark Feedback Sales 148

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64