Nicereply

JULY 30, 2020

Technical support is the heart of the brand. You can offer the best product, an excellent price, receive hundreds of new customers daily. However, if your technical support is at least slightly behind, you will lose a lot. Weak technical support is a weak brand. One thing follows from this.

Technical Support 59

Technical Support B2C Consulting Consulting 59

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Annette Franz. Bhavika Kochhar. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

OctopusTech

DECEMBER 7, 2022

24/7 customer support. 24/7 technical support assistance. Its characteristics include – Creation of custom price lists for B2B and B2C customers. Consultation and account management. Customer success management. No limits to uploading products. Single-page checkout.

Enterprise 12

Enterprise Sales Analytics B2C 12