Customer Centricity Masterclass with Doug Leather
Peter Lavers
JULY 7, 2015
A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). If you “humanise” your company, what type of person would they be? Jack Welch).
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