Peter Lavers

JULY 7, 2015

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). The remaining two sessions covered customer-centric strategy development and the transformational journey.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Fonolo

MAY 10, 2018

Bliss is a fitting last name for the Founder and CEO of CustomerBliss , which focuses on improving the lives of customers in any industry. When you arrive at his company homepage, WCL Management, which works with B2C, B2B and public sectors, do yourself a favour and head on over to the Latest Thinking section.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

Customer Guru

MARCH 7, 2018

To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels. I’d highly recommend the Chief Customer Officer, and Chief Customer Office 2.0

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. What’s critical is the discipline to focus more on engaging customers than to chase a specific score." Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.

Consulting 135

Consulting Consulting Metrics Feedback 135