Quality Contact Solutions
MAY 4, 2021
Have a conversation with the prospective inbound call center outsourcing partner to review peak/non-peak hours, seasonality, if you’re anticipating any call volume spikes, if your preference is dedicated or shared agents , etc. The more information shared means they can present you with the best solution.
Quality Contact Solutions
MARCH 6, 2020
Knowing your target will help you present yourself as reputable, knowledgeable, and professional. Call us to learn more at 866.963.2889. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs. We have a proven track record for success.
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Quality Contact Solutions
DECEMBER 16, 2020
A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself. Nathan’s experience?has Things get weird and a little awkward. has run the?gamut
Quality Contact Solutions
DECEMBER 16, 2020
A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself. Nathan’s experience?has Things get weird and a little awkward. has run the?gamut
NobelBiz
MAY 22, 2022
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
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