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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. You’ll leave with answered to your top questions.

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The Impact of Digital Disruption on B2B Companies

SmartKarrot

Before the internet era, businesses relied on magazines, newspapers, radio, and television for advertisements. Big Data – disrupted the traditional decision-making patterns of businesses. While customers have been in focus for B2C companies for a long time now. This transformed the way businesses communicated.

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What a Customer First Strategy Means Post Pandemic

C3Centricity

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . The industry grew a measly 2.1% But there is some hope.

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How Your Business Can Quickly Adopt a Customer First Strategy

C3Centricity

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” But there is some hope.