aircall

JUNE 2, 2021

How do you let your customers know about your new products and services? Everyone knows that effective communication is the foundation of good customer service. Although there are multiple types of communication channels available today, we’ll tackle the seven most important and most frequently used for customer service.

Personalization 62

Personalization Customer Service B2B Self service 62

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1. Is that how your own customer care centre exchanges feel?

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Smart Customer Service 2018 April 9 – 11, Washington, DC.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

Big data 59

Big data Marketing B2C CRM 59

Natalie Petouhof

OCTOBER 7, 2015

In order to make that happen, especially in large organizations, someone has to have customer experience as their primary responsibility and also have the clout to improve it. This is not your grandpa’s CRM. The big question? Who should lead the entire customer experience? Falling Through The Cracks?

Marketing 61

Marketing Customer Experience CRM B2C 61

ProProfs Blog

JANUARY 30, 2020

Companies that successfully engage their B2B customers reported 63% lower customer attrition. The benefits of customer engagement are not just restricted to B2C sectors. With successful customer engagement strategies, a B2B business can easily lower customer attrition. Mobile Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence.

CRM 67

CRM Journey mapping B2C Government 67