Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. In fact, the Client WinBack Benchmark Study found that 26% of clients return with a strategic win-back campaign, their customer lifetime value doubles, and the ROI for reactivating past clients is 32X or more. What caused you to leave our company?

Surveys 104

Surveys B2C Benchmark Accountability 104

PeopleMetrics

FEBRUARY 25, 2022

Market research is time-bound and focuses on specific strategic questions through surveying small samples of customers and one-way communication. Measure your performance using customer surveys. Use CX software like PeopleMetrics to facilitate targeted surveys and streamline analysis.

Customer Experience 71

Customer Experience Journey mapping Feedback Metrics 71

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. As recent industry surveys show, NPS scores don’t reward companies that ‘game’ the system. Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. blog linkedin twitter Why?

Consulting 135

Consulting Consulting Metrics Feedback 135

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

Lumoa

OCTOBER 31, 2018

Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Once the customer had a positive CX, it will set a new benchmark. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay!

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64