Peter Lavers

DECEMBER 21, 2017

These blogs have generated the most engagement from my twitter and LinkedIn communities: It’s hard to believe that the Credit Crunch hit 10 years ago, and this blog considers 4 “seismic changes” that have resulted in the field of Customer Management, with versions specific to B2B and B2C.

B2C 138

B2C B2B Customer centricity Analytics 138

TeamSupport

JANUARY 4, 2019

Business-to-consumer (B2C) brands have taught their customers to expect quick issue resolutions through apps and social media outreach. Compare this turnaround with the average bank that takes 20 days to do the same thing. You Have Data. Putting your customer data to work is now easier—and more important—than ever.

B2B 56

B2B Personalization Customer Support B2C 56

Taylor Reach Group

MARCH 26, 2018

SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ProProfs Blog

JANUARY 30, 2020

Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. According to this customer engagement statistic, correct engagement strategies in the retail banking sector can also result in an increase in annual revenue. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

SmartKarrot

MAY 13, 2022

Big Data – disrupted the traditional decision-making patterns of businesses. Blockchain – disrupting banking and finance for businesses. While customers have been in focus for B2C companies for a long time now. These changes being experienced in the market stem from B2C business shifts, ultimately impacting B2B companies.

B2B 10

B2B Advertising B2C Technology 10

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. Technology has come a long way since 2013 when CEB published the book.

Coaching 72

Coaching Banking Customer effort Wireless 72