ProProfs Blog

MARCH 1, 2019

Here’s a sneak-peek into the interview that we conducted with Annette Franz, CCXP; founder and CEO, CX Journey Inc. Can journey mapping be used as a tool? Regarding journey mapping, it’s both a tool and a process. However, customer success focuses more on building a B2B relationship over a period of time.

Customer Experience 147

Customer Experience Journey mapping Customer centricity Multichannel 147

Callminer

FEBRUARY 27, 2019

This is because customers perceive this type of interaction as more personal.” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Analyze your customer feedback data and scrutinize it. “A Aim to be anticipatory. demographics) and implicit (i.e.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

ProProfs Blog

MARCH 1, 2019

Here’s a sneak-peek into the interview that we conducted with Annette Franz, CCXP; founder and CEO, CX Journey Inc. Can journey mapping be used as a tool? Regarding journey mapping, it’s both a tool and a process. However, customer success focuses more on building a B2B relationship over a period of time.

Journey mapping 60

Journey mapping Customer Service Customer centricity Multichannel 60

360Connext

AUGUST 13, 2018

It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Omnichannel paints a picture of an all-knowing customer journey. No channel is introduced without consideration of the entire journey. Customer journey maps and feedback mechanisms can help!

Multichannel 69

Multichannel Journey mapping Banking B2B 69

360Connext

AUGUST 13, 2018

It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Omnichannel paints a picture of an all-knowing customer journey. No channel is introduced without consideration of the entire journey. Customer journey maps and feedback mechanisms can help!

Multichannel 56

Multichannel Journey mapping Banking B2B 56

Liveops

JANUARY 25, 2019

Customer Feedback, Conversation, and Response Analysis. Tailor your content to every customer and optimize each individual’s journey with your brand. Communicate with your customers and solicit direct feedback with an intuitive messaging app. Brainstorm and lay out customer journeys with this free, no-frills canvas-making tool.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. Marketers are using a variety of systems today to design, manage and measure multichannel campaigns. What is Journey Mapping?

Analytics 51

Analytics Journey mapping Multichannel Government 51