aircall

DECEMBER 13, 2018

Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result?

Surveys 54

Surveys Customer Support B2C CRM 54

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. Omnichannel customer engagement.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88

OctopusTech

MARCH 27, 2023

An omnichannel contact center is a system that allows customers to interact with a company using various communication channels such as phone, email, chat, social media, text, and more. In this call center, all communication channels are integrated, allowing agents to access and manage customer interactions across all channels in one place.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Call Center 62

TeamSupport

JANUARY 30, 2023

Lack of information: If a company does not provide clear and accurate information about its products and services, whether it be on their website or in a knowledge base, customers may not know who to contact for support. This results in customers being transferred multiple times before reaching the right person.

Customer Experience 52

Customer Experience Chatbots CRM Multichannel 52

JivoChat

NOVEMBER 29, 2021

Help desk software for small businesses can be what you were looking for to help you create a faster and more efficient customer support system, automating tasks and optimizing your teamwork productivity. It will make it easier to track customer interactions, and your agents will find several tools to aid them. . Built-in CRM.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

JivoChat

MARCH 31, 2021

What is Omnichannel Customer Experience? An omnichannel customer experience is a multichannel approach to selling and communicating with your customers. It ensures your customer has a seamless experience with your brand from one channel to another. Omnichannel vs. Multichannel Customer Experience.

Customer Experience 52

Customer Experience Multichannel Metrics CRM 52

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM.

CRM 42

CRM Enterprise SaaS Marketing 42