Quality Contact Solutions

DECEMBER 31, 1969

You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. The most challenging aspect of handling incoming calls is that you never know what the next call will require. Well… not really.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

SmartAction

JANUARY 25, 2019

Case Study 1: Leading Healthcare Company Automates 75,000 Conversations per Month with Virtual Customer Assistant Solution. Member Satisfaction Scores in-line with historical averages from live agents. 45 second reduction in average handle times. Instructive Examples of AI Self-Service for Contact Center Leaders.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

JustCall

MARCH 10, 2023

Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” What is the importance of call flow in a call center?

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Global Response

DECEMBER 21, 2022

For example, you might measure first call resolution rate, average hold time and average handle time, while also measuring how satisfactorily the agent resolved the call, how empathetic or understanding the agent was of the customer’s problems, the overall quality of the information or solution provided, and so on.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

NobelBiz

JULY 25, 2023

Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SharpenCX

MAY 16, 2022

Average Handle Time (AHT). This is the time it takes for an agent to complete a phone call or a “session.” And it’s also great for creating opportunities to upsell and cross-sell your products and services. Healthcare executives? This tracks your agents’ efficiency. Accurately Identify Prospects in Advance.

Contact Center 67

Contact Center Scripts Call Center call center software 67