Revation Systems

OCTOBER 2, 2017

This combination of pain points proved challenging for our organization to proactively staff our contact center and therefore provide an exceptional level of service to our customers. Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base?

Healthcare 48

Healthcare Technology Average Handle Time call center solutions 48

Quality Contact Solutions

DECEMBER 31, 1969

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. The most challenging aspect of handling incoming calls is that you never know what the next call will require. By Marcia Jenkins, Senior Operations Manager. Well… not really.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

TechSee

AUGUST 14, 2018

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . Current state of DSS in contact centers. Call centers are highly stressed environments.

Contact Center 95

Contact Center Average Handle Time Scripts First call resolution 95

TechSee

JUNE 25, 2019

For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122