TechSee

JULY 17, 2018

Today, IVR is a core technology well entrenched in call centers that has transcended way beyond its role as a simple customer routing system. . A range of emerging technologies have effectively transformed IVR from a frustrating customer waiting experience to an effective process with self service capabilities.

Wait times 114

Wait times Interactive Voice Response Self service Call Center 114

Callminer

AUGUST 1, 2017

Average handling times (AHT) increase. Customer service diminishes. So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Errors happen.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

TechSee

OCTOBER 31, 2018

Telecoms have turned to virtual assistants to help contend with the massive number of support requests for installation, set up, troubleshooting and maintenance, which often overwhelm customer support centers. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

TechSee

JUNE 25, 2019

Conversational AI customer service platforms – known as virtual assistants or chatbots – represent a promising technology that is already projected to cut business expenses by as much as $8 billion in the less than five years. Agent decision support. High-level data analysis. Process improvements.

Technology 122

Technology Customer Service Gamification Contact Center 122

TechSee

JULY 9, 2019

Single contact resolutions are the contact center equivalent of one-click ordering. When agents achieve First Contact Resolution (FCR), it means that they properly addressed the customer’s needs the first time they contacted the enterprise. Shoddy self-service.

Call Center 143

Call Center Customer effort Average Handle Time Contact Center 143

Vcaretec

MAY 22, 2023

As one of the leading call center BPO service providers worldwide, we have created and implemented reliable, adaptable, and effective call center BPO services for several enterprises across different disciplines. Make self-service better. Drive greater results with a focused strategy.

outsourcing 52

outsourcing Call Center Calibration Contact Center 52