Outsource Consultants

DECEMBER 14, 2020

In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

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outsourcing Contact Center At home agents Call Center 128

COPC

MARCH 23, 2020

In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”. What sort of an environment do Work-At-Home agents need? The obvious benefits of Work-At-Home agents are based around flexibility and business continuity.

At home agents 52

At home agents Consulting Consulting Government 52

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

Skybridge

APRIL 24, 2020

If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out. We would love to talk! Leading Remote Teams With Agile Alignment. By David Nour.

At home agents 52

At home agents Customer Care Government Call Center 52

Skybridge

APRIL 24, 2020

If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out. We would love to talk! Leading Remote Teams With Agile Alignment. By David Nour.

At home agents 52

At home agents Customer Care Government Call Center 52

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home.

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Contact Center Government Cloud contact Quality management 62

Serenova

OCTOBER 7, 2020

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Provide continuous, individual feedback. Leaderboards are great, but nothing can replace 1:1 feedback. The Future of the Contact Center.

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Call Center Contact Center virtual call center At home agents 52