COPC

MARCH 23, 2020

In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”. What sort of an environment do Work-At-Home agents need? The obvious benefits of Work-At-Home agents are based around flexibility and business continuity.

At home agents 52

At home agents Consulting Consulting Government 52

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home.

Contact Center 62

Contact Center Government Cloud contact Quality management 62

Skybridge

APRIL 24, 2020

If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out. Read the entire article here > Senior Vice President, Sales and Marketing. We would love to talk! By David Nour. Skybridge Americas.

At home agents 52

At home agents Customer Care Government Call Center 52

Skybridge

APRIL 24, 2020

If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out. Read the entire article here > Senior Vice President, Sales and Marketing. We would love to talk! By David Nour. Skybridge Americas.

At home agents 52

At home agents Customer Care Government Call Center 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140