Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
Cisco - Contact Center
SEPTEMBER 3, 2020
Although Cisco had already put in place a voice architecture that addresses the “Other Service Provider (OSP)” rule for our office locations in India , the Government of India’s Department of Telecommunications (DOT) prohibited contact center employees from using VPN and working from home.
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