Outsource Consultants

MARCH 16, 2020

A perfect storm for customer service. The strain on customer service departments is two-fold. Undoubtedly, many of your customers are looking for the same answers, and those answers don’t require a review of the individual account. First, call volumes are on the rise. Embrace your georedundancy strategy.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Babelforce

MARCH 9, 2022

This is important because customers expect to use voice interfaces in 70% of interactions by 2023. Many call centers were quickly upended when governments issued work-from-home orders. This means you can provide an uninterrupted service to your customer base, no matter what the pandemic throws at your business.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

pindrop

APRIL 30, 2020

As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. The global pandemic hit this critical function, and many were left scrambling to keep their operations running, customer service levels up, and their customer data safe.

Contact Center 75

Contact Center Banking Government At home agents 75

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140