At home agents Customer Experience Service level voip 
OrecX
MAY 1, 2020
At the same time, you want to be able to analyze these conversations for customer intelligence and assess staff’s performance to ensure high customer service levels. Most of these individuals are utilizing VoIP, softphones, mobile phones or landlines - and sometimes a combination thereof. Key Features. VPN support.
pindrop
APRIL 30, 2020
Business continuity plans have been pressure tested beyond their author’s expectations, with the effects felt in operations, security, and customer experience. As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. CONCLUSION.
Xaqt
JUNE 1, 2020
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.
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