Nine things that bug you about PCI DSS compliance
Eckoh
JUNE 19, 2020
8 PCI DSS challenges prohibit you from benefiting from Work-at-Home agents. Also, clean rooms require calls to be transferred, resulting in a poor customer experience. Agents can still see and hear card details. According to a 2018 study, Card-Not-Present fraud is now 81% more likely than point-of-sale fraud. [1]
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