Outsource Consultants

MARCH 16, 2020

Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment. The post Contingency Planning With At-Home Agents appeared first on.

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At home agents outsourcing Entertainment Airlines 84

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. Cyndy Edwards, one of COPC Inc.’s

At home agents 52

At home agents Consulting Consulting Government 52

Taylor Reach Group

JUNE 20, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Live Chat in Sensitive Information Industries – Healthcare and Finance. Garry Schultz – Senior Consultant - Ottawa.

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Contact Center Consulting Consulting Healthcare 62