Outsource Consultants

MARCH 16, 2020

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Babelforce

MARCH 9, 2022

First, let’s establish what exactly the “cloud” in “cloud contact center” means. Traditionally, call centers would use software purchased on licenses and stored directly on their computer hardware. Many call centers were quickly upended when governments issued work-from-home orders.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Playvox

SEPTEMBER 2, 2022

a contact center manager at a fitness company, shares, “We pay well, and we schedule two stand-up meetings daily to maintain face-to-face contact. Related Article: 7 Essentials to Managing Remote Call Center Agents. Keep More Agents On Board. Leanne Y., We also manage the team with the utmost respect.”.

Contact Center 70

Contact Center Management Gamification Surveys 70