Outsource Consultants

MARCH 16, 2020

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Babelforce

MARCH 9, 2022

First, let’s establish what exactly the “cloud” in “cloud contact center” means. Traditionally, call centers would use software purchased on licenses and stored directly on their computer hardware. This is important because customers expect to use voice interfaces in 70% of interactions by 2023. Facilitate remote working.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Playvox

SEPTEMBER 2, 2022

a contact center manager at a fitness company, shares, “We pay well, and we schedule two stand-up meetings daily to maintain face-to-face contact. Related Article: 7 Essentials to Managing Remote Call Center Agents. Keep More Agents On Board. Make Working Remotely Work For Your Contact Center. Leanne Y.,

Contact Center 70

Contact Center Management Gamification Surveys 70