Outsource Consultants

MARCH 16, 2020

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Babelforce

MARCH 9, 2022

Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Netflix started as a DVD mail rental service but saw huge success when it reinvented itself as an online entertainment streaming platform. Provide self-service options. The company has now captured 53.5%

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Playvox

SEPTEMBER 2, 2022

Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Keep More Agents On Board. “Our remote work policy focuses on the environment they will work in, such as having a quiet room and clean desk, consenting to video recording, etc.”.

Contact Center 70

Contact Center Management Gamification Surveys 70