Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
Outsource Consultants
DECEMBER 14, 2020
What surprised you the most about how the call center industry responded to uncertainty in 2020? In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. At-home work is here to stay, at least in some form. These organizations, however, were the outliers.
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