CSM Magazine

MARCH 6, 2024

This software gives managers peak productivity times and lesser-known bottlenecks that slow down processes. Improved Time Management Efficiency is key to managing time better. Managers can identify trends, foresee potential issues, and benchmark performance against industry standards.

industry standards 52

industry standards Benchmark Coaching Accountability 52

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

COPC

JULY 20, 2023

Often, in consulting engagements, we are asked questions such as: “Is 80/20 the right service level for me, as I heard that was the industry standard?” Hopefully, this article has inspired you to think differently about setting a service level target and tracking performance. our target is 80% in 40 seconds.)

Service level 69

Service level Abandon rate contact center workforce Contact Center 69

NobelBiz

FEBRUARY 21, 2023

We talk all about KPIs, and how to properly identify and analyze them in our article “ 10 essential KPIs for measuring contact center performance “ 3. Implement Real-time Reporting Real-time reporting is a game-changing aspect of reporting and analytics.

Best practices 52

Best practices Analytics Contact Center Coaching 52

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Strategy : Utilize industry reports and benchmarking studies to gauge your performance against peers.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59