Article CRM Gamification Self service 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.
DMG Consulting
MARCH 10, 2023
5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website. This app is used to create and post a summary of each customer conversation to a CRM solution, eliminating the need for agents to spend time on this important but time-consuming step. Gamification.
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ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. They are useful when the customer service team is not available.
GetFeedback
APRIL 17, 2019
In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Followed by how you turn it around can make them reach out to your customer service instead. Creating a self-service customer portal helps to avoid such situations.
Babelforce
MAY 19, 2022
But with so many options out there, how do you know which is the best automated calling service for your call center? In this article: babelforce RingCentral Five9 NICE InContact CallHub Velocify. babelforce comes into its own with its automated calling services. babelforce.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Storyline: Gamification. Self Service as a Consumer Preference. Consumers feel isolated as it is.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. Adding AI to customer service calls offers long-term benefits, too.
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