ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

AUGUST 28, 2023

That’s exactly what we’re going to unpack in this article. You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

CSM Magazine

AUGUST 16, 2021

The omnichannel approach has been used by marketers to reach as many customers as possible, especially in the current circumstances, where most physical stores remain closed and rely on product deliveries and online purchases. In 2020 alone, more than two billion people made online purchases , with online retail sales surpassing the $4.2

Customer Experience 52

Customer Experience Complaint resolution Multichannel Contact Center 52

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. Sales Manager / Marketing Manager / Business Development Manager.

Management 10

Management Complaint resolution Customer retention Engineering 10