Article Complaint resolution Feedback Personalization 
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow.
CSM Magazine
MAY 24, 2023
Common Causes of Complaints There are several reasons why customers may feel compelled to file complaints: Unmet expectations : Customers enter a restaurant with specific expectations for the dining experience, often influenced by online reviews, reputation, or personal experience.
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CSM Magazine
APRIL 9, 2019
If not, maybe you need to take a personal day or even do an attitude adjustment on the way to work. When faced with personal negativism or stress or fatigue remember that the customer is your priority: picture success in your mind, encourage yourself and then greet the customer with a smile. Ask for feedback and suggestions.
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. Key quote: “Help your customers help themselves.
Nicereply
AUGUST 28, 2023
That’s exactly what we’re going to unpack in this article. You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. It probably made you forget all about your complaint.
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