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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Read Shep’s latest Forbes article: .

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7 Tips for Handling Customer Complaints with Ease

Nicereply

Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business.

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What are the Other Names for Customer Success Manager?

SmartKarrot

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.